If you are denied, your item will be returned to you at your expense within a week of the return date. ![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-10 business days. We will also notify you of the approval or rejection of your refund. ![]() Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This applies to all custom grilles, bumpers, roof racks, bed racks, rock sliders and other similar items which are made to order.Īs soon as your custom, or production order goes into production, the order is non-refundable. In some cases, cancellation is still possible after the 24 hours, but cancellation will require a 20% cancellation fee. After that period, production has started, and we are unable to cancel the order. Once an order is placed it is assumed that you are satisfied with the lead time that may apply to that particular product/products.Īll orders which are built-to-order, and have a lead time, can only be cancelled within 24 hours of purchase (including weekend days and holidays). Please contact if you have a question on a lead time prior to placing your order. Such as, custom grilles, bumpers, roof racks, bed racks, rock sliders and other similar items. Please note, that most orders ship within one day/within 24 hours of purchase, so any cancellations made within the initial 24 hours (including weekend days and holidays) may require the item to be shipped back at the customer's expense, and be subject to a 20% cancellation/restocking fee.Ĭancellation of Production Orders applies to products that have a lead time and are made to order. ![]() If you need to cancel your order, please contact within 24 hours of purchase. Those fees are to be taken out of the refunded amount. If an order is placed through a financing company or other 3rd party company any applicable fees associated to the order shall NOT be a part of the refund. Any item that is returned more than 30 days after delivery will not be granted any return refund. OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return granted. A restocking fee may apply to a return made within the 30 day return period. OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted. Please do not send your purchase back to the manufacturer. We recommend shipping returned products via a tracking courier such as UPS, Fed-Ex or US certified Mail ![]() All electronics returned need to be sealed and in their original packaging in order to receive a creditĦ. Any returns received without an RMA or in used/installed condition will be declined and the shipper mustĥ. Products (including packaging) must be returned in new, resalable condition, with all pieces includedĤ. All Returns must have a valid RMA number or indicating document of return authorization in order to be processed for a credit/exchangeģ. Please include RMA form inside the box of the returned merchandiseĢ. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.ġ.
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